Critical Success Factors of Implementing Total Quality Management in Libyan Organisations
نویسندگان
چکیده
Total Quality Management (TQM) is one of the approaches that contributes towards ensuring that projects are being delivered to the stakeholder requirements. The main purpose of this paper is to identify critical success factors (CSFs) that affect the implementation of TQM in Libyan Construction Industry (LCI). This research adopted both quantitative and qualitative research methods. The findings of this research is based upon 200 questionnaires distributed to quality and general managers working with forty-five construction contracting companies operating in the public and private sectors in Tripoli. The structured survey yielded 130 responses and the data collated was analysed using factor analysis. The results identify five reliable and valid TQM dimensions, namely organisation management, communication to improve quality, training and development, employee involvement and recognition, and culture.
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